FAQs
Ordering
Can my order be changed after being submitted? Orders cannot be changed once they have entered the production process. It is usually too late to change an order because production begins immediately upon receipt. However, customers wishing to change an order are urged to immediately call our Customer Service Desk at 1-800-745-1667 and we will endeavor to accommodate change requests.
General
What shipping methods are available? FedEx Ground, FedEx 3-Day, FedEx 2-Day, FedEx-Next Day—PM Delivery and FedEx Next Day—AM Delivery. Freight charges are calculated based on the cartooned weight of the shipment. The charges, depending on the FedEx services requested, are automatically posted on orders.
How is my freight calculated? Freight is calculated automatically based on the FedEx published rates (by type of service and region) based on estimated carton(s) weights.
What method of payment can I use? For U.S. and Canadian orders we accept Checks, Master Card, Visa, Discover, American Express credit cards and debit cards.
Is there sales tax? No sales tax is charged to any customers outside of California. For California residents that have a California Resale Number no sales tax will be charged. If you live in California and do not have a California Resale Number sales tax will be charged.
What is your return policy? The Company unconditionally guarantees that its products are manufactured to the highest standards. Defects in materials or workmanship will entitle customers to receive a return authorization and, at our option, a replacement, credit or refund.
Do you have a catalog? This web site is our only catalog. Products can be displayed to be more easily seen on a computer screen. When products are added or changed, the web site immediately reflects such changes. The web site therefore is always up to date. A digital version of our catalog is available for download - Please email for the link.
Will a salesman call me? No. Our only salesman is the web site. Therefore no sales costs need to be added to the price.
Security
What will you do with my information? Absolutely nothing. Information in our files remains closed to any outside party. It will not be sold, conveyed, or in any other way made available to a third party for any purpose whatsoever. Further, Yahoo has a privacy policy to which we fully subscribe. It can be viewed in its entirety by click on “privacy policy” on the task bar.
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